- What is a speed test and why would I use it?
- A speed test attempts to measure the maximum bandwidth — or how fast your computer can talk to a server on the Internet — by downloading and uploading sample files and then measuring how much traffic was passed during that period of time.
- How accurate is this speed test?
- The results of this speed test are an indication of the speed you get. The results depend on various factors including, but not limited to: the capability of the device you’re using to access the Internet; limitations of Wi-Fi and other equipment you are using and other active users and/or devices on your home network at the same time you ran the test.
- What is the best way to run a speed test?
- For best results you should connect your computer directly to your modem without using a wireless router. All the connected devices within your home share that modem’s bandwidth and can impact the results. You could also restart your modem and computer prior to the test to ensure nothing is running in the background.
- Why do different computers in my home get different results?
- Computer hardware, operating systems and other software installed, processor speed, memory and network interface card types can all impact speed test results.
- Is my computer or local network affecting the speed test results?
- When measuring performance it is important to shutdown any unnecessary applications when conducting tests. In some cases, your firewall, antivirus software, Wi-Fi connection, Ethernet cabling, and additional hubs/routers/switches can cause a decrease in performance. In order to eliminate these potential issues, please try testing with your computer directly connected to your high-speed Internet modem. Speed tests run over a Wi-Fi connection are not recommended but if you do choose to use Wi-Fi during the test your results will likely not represent the full service speed you would get during a wired test.
- How can I try and improve my results?
- If you would like to try and improve your speed test results, we recommend the following:
- Perform speed tests with your computer directly connected to your modem. Bypass any routers (including Wi-Fi) by connecting your computer directly to the cable modem via an Ethernet cable.
- Use the computer with the fastest or most advanced hardware and software in your household to perform speed tests.
- Restart your computer and modem. Occasionally, electronic equipment needs to be restarted to function at its best. Follow these steps to reboot:
- If using a cable modem, unplug the power connection from the back of the modem for about 10 seconds and plug it back in. The modem will take a few minutes to come back online. You'll know it's online when the lights are solid green.
- Restart your computer.
- Scan for and remove any viruses and/or spyware from your computer.
- What does "speeds up to" mean?
- GCI, like many Internet Service Providers, cannot guarantee that specific speeds will always be achievable. Although GCI provisions your service in their network to provide the maximum speed available with the plan you’ve chosen, a number of factors can affect that speed. Many of these factors are beyond GCI’s control. For example, the type of computer and other hardware you have, the applications running on your computer and even your Ethernet cabling can affect speed. In addition, the websites you visit, the capabilities of third party networks, and congestion on the Internet beyond GCI’s control may affect Internet speeds.
- I've tried everything and the speed test results still seem low. What do I do now?
- If you feel there may be issues impairing your service, please contact GCI technical support at 868.0316 (Anchorage) or 1.800.800.4800 (Statewide). A support representative will work with you to identify issues that may be causing your results to be slower than expected.
- Why are my speed test results slower on Wi-Fi than when connected directly to my modem?
- If there is a router between your modem and your computer, the connection speed you experience can often depend on the model and configuration of that router. Certain routers are able to pass data to your computer more quickly than others. For example, wireless routers using the 802.11g protocol are limited to 54 Mbps and, depending on your signal strength, may give you significantly slower connection speeds. Plus there are many variables that impact your wireless signal performance. These may include: microwaves, static electricity, fluorescent lights, windows, wall type and thickness, distance from the device, multiple devices on the same channel. Connecting directly to your modem removes a lot of these variables.
- What are the minimum system requirements for my Internet connection?
- This list should give you a good idea of the hardware and OS requirements to be able to fully test your service.